It is important for all businesses and organisations to continually focus on customer satisfaction by supplying products or services with outstanding quality, cost efficiently delivered and within the agreed lead time. Improving quality and efficiency is the domain of Process Improvement.
There are many excellent books about the Lean Six Sigma theory. However you need to learn by doing and practicing. This exercise book is a valuable addition in Lean Six Sigma training events for Green and Black Belts. Even experienced Lean Six Sigma Green and Black Belts can use this exercise book to improve their Lean Six Sigma skills.
The structure of this book is based on the APMG and LSSA Lean Six Sigma syllabi for Green and Black Belts and follows the CIMM framework: ‘Continuous Improvement Maturity Model’ (LSSA, 2014).