In order to be successful, it is important for all businesses and organisations to continually focus on customer satisfaction. By effectively applying Lean Six Sigma, your organisation can supply products or services with outstanding quality at low cost and because of improved processes the lead times are shorter and delivery will be more efficient.
There are many excellent books about the Lean Six Sigma theory. However you need to learn by doing and practicing. This exercise book is a valuable addition in Lean Six Sigma training events for Yellow and Orange Belts. Through numerous exercises one can learn to combine powerful tools and techniques with the skills and mind set required to achieve successful Process Improvement.
The structure of this book is based on the APMG and LSSA Lean Six Sigma syllabi for Yellow and Orange Belts.