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ITIL 2011 Key Element Guide Service Operation

Author: 
Cabinet Office
Publisher: 
The Stationery Office
Format: 
Paperback
ISBN-13: 
9780113313631
Language: 
English

Book Information

The Key Element Guide ITIL Service Operation provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.   ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key features:

  • Written by authors of the main core guidance titles
  • Provides a handy overview of the five core titles
  • Each Key Element Guide shares the same structure
  • Quality assured and endorsed by itSMF International.

 

Price£9.95

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